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@dr_memory @jeredfloyd Finally talked to a CSR who was willing to be a human. Apparently, this has been an ongoing issue since they moved repairs from TN to a new facility in TX in January and predates COVID-19. I'm not getting a callback because nobody is.Permalink On twitter.com
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@dr_memory @jeredfloyd Party line is to tell customers that escalations will get handled within a day. My escalation from last Wednesday is as-yet untouched. Call-center is currently WFH and running at about 20% of normal staffing.On twitter.com